Customers today are increasingly adopting social media channels such as Twitter & Facebook to reach out to brands and thereby, have their queries, requests & grievances addressed. Many service oriented brands are therefore now available 24x7 on key social media channels such as Twitter and Facebook to respond to customer concerns.
Our social care software helps you learn what your customers are saying about your brand or business and respond to them in a timely manner. We provide:
Social listening and customer engagement
Business attribute mapping
CRM workflow integration
Dashboards and reporting
Process recommendations
Crisis alert
Best practice and competitor studies
With our award-winning social care team, you can leverage our knowledge in designing the right social media customer care strategy for your brand. We can help you:
